SHIPPING & RETURNS

SHIPPING POLICY

Processing Time
Orders are typically processed within [1–3] business days. Orders placed on weekends or holidays will begin processing the next business day.

Delivery times are estimates and may vary due to carrier delays, weather, or high-volume periods (e.g., sales events).

Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.

International Shipping
We currently ship to the US only.

RETURN & EXCHANGE POLICY

Return Window
We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in original condition with tags attached.

Non-Returnable Items

Final sale / clearance items
Opened or used supplements
Intimates or items marked non-returnable at checkout

How to Start a Return
Email info@thrillixclub.com with your order number and reason for return. We'll send instructions and a return address.

Refunds
Once your return is received and inspected, refunds are issued to your original payment method within 5 business days. Original shipping fees are non-refundable, and a return shipping fee may apply unless the return is due to our error.

Exchanges
Need a different size or color? Note it when you request your return, and we'll ship the replacement as soon as the original item is received (subject to availability).

Damaged or Incorrect Items
If you received a damaged or incorrect item, contact us within 30 days of delivery with photos, and we'll arrange a free replacement or refund — no return shipping cost to you.